This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website, gotern.com. By placing an order with us, you agree to the terms described below.
1. Shipping Destinations:
We currently offer shipping to the following countries in the Gulf region:
We may expand our shipping destinations in the future, and any updates will be reflected on this page.
2. Shipping Methods and Carriers:
We partner with reputable international shipping carriers to ensure reliable and timely delivery of your orders. The specific carrier used for your order may vary depending on the destination, weight, and size of the package. Available shipping methods may include:
The available shipping methods and their associated costs will be displayed at checkout.
3. Shipping Costs:
Shipping costs are calculated based on several factors, including:
The exact shipping cost for your order will be calculated and displayed at checkout before you complete your purchase.
4. Order Processing Time:
We strive to process and dispatch your order as quickly as possible. Our standard order processing time is typically 1 to 2 business days. Please note that processing time may be longer during peak seasons or promotional periods.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
5. Estimated Shipping Time:
The estimated delivery time depends on the selected shipping method and destination country. Please note that these are estimated times and are not guaranteed.
Delivery times may be subject to delays due to factors beyond our control, such as customs clearance procedures, local postal service delays, or unforeseen circumstances.
6. Order Tracking:
Once your order has been shipped, you will receive an email containing your tracking number and a link to the carrier's website where you can track the progress of your shipment. Please allow up to 24 hours for the tracking information to become available.
7. Customs, Duties, and Taxes:
Please be aware that international shipments may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping charges paid to Gotern.com.
You may be required to pay these additional charges upon delivery of your order. We recommend that you check with your local customs authorities for information on applicable duties, taxes, and fees before placing your order.
Gotern.com is not responsible for any delays caused by customs clearance processes.
8. Shipping Restrictions:
Certain products may be subject to shipping restrictions based on the destination country's regulations. We will make reasonable efforts to inform you if any items in your order cannot be shipped to your selected destination.
9. Lost or Damaged Packages:
In the unlikely event that your package is lost or damaged during transit, please contact our customer support team at support@gotern.com as soon as possible.
Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to investigate the issue and find a suitable resolution, which may include reshipment or a refund, depending on the circumstances.
10. Incorrect Shipping Address:
It is the customer's responsibility to provide accurate and complete shipping information. Gotern.com will not be held liable for any delays or non-delivery resulting from incorrect or incomplete shipping addresses provided by the customer.
If you realize that you have provided an incorrect shipping address after placing your order, please contact us immediately. We will do our best to update the address if the order has not yet been shipped. However, we cannot guarantee that we will be able to make changes once the package has been dispatched.
11. Undeliverable Packages:
If a package is deemed undeliverable by the shipping carrier due to reasons such as an incorrect address, refusal to pay customs duties, or repeated failed delivery attempts, the package may be returned to us. In such cases, we will contact you to arrange for reshipment (additional shipping charges may apply) or issue a refund for the product cost (shipping charges will not be refunded).
12. Contact Us:
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us:
13. Policy Updates:
Gotern.com reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.