FAQ
FAQ
Customer service management
What is Gotern.com?
Which countries do you currently ship to?
We currently deliver to the following Gulf countries:
- United Arab Emirates (UAE)
- Saudi Arabia
- Qatar
- Oman
- Bahrain
- Kuwait
What types of products do you sell?
Our catalog includes:
- Groceries & Food Items
- Home Essentials
- Beauty & Personal Care
- Health & Wellness Products
- Indian Snacks & Sweets
- Lifestyle & Utility Products
How can I place an order?
You can browse our website www.gotern.com, add products to your cart, and proceed to checkout. Choose your preferred payment method and complete the order.
What payment methods do you accept?
We accept:
- International Credit & Debit Card
- Net Banking
Cash on Delivery (in selected locations only)
Do you offer Cash on Delivery?
Cash on Delivery is available for select locations in the UAE and will be expanded to other regions soon.
How long does delivery take?
Delivery timelines depend on the destination:
- UAE: 4–6 business days
- Other Gulf countries: 6–10 business days
Shipping timelines are estimated and may vary based on customs clearance and courier service availability.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email and SMS to monitor your delivery status.
What if I receive a damaged or wrong product?
We apologize for any inconvenience caused. Please contact our support within 48 hours of delivery with photos of the product. We will arrange a replacement or refund as per our return policy.
Do you accept returns or exchanges?
Returns are accepted for damaged, defective, or incorrect items only. Please refer to our Return Policy for complete details.
How can I contact customer support?
You can reach us at support@gotern.com
